Complaints Procedure

VMCZ Media Complaints Form

by vmcz | Jan 11, 2024 | Complaint News, Complaints Procedure, In The News

VMCZ-Complaints-Form-2024Download

Adjudication Procedure

by vmcz | Aug 1, 2012 | Complaints Procedure

Upon receipt of the complaint with all the documentation, including the signed legal waiver, the Chairperson will refer the complaint to the MCC for consideration.A copy of the complaint will immediately be forwarded to the media practitioner, media institution, and...

Rejection of Complaints by Chairperson of the Committee

by vmcz | Aug 1, 2012 | Complaints Procedure

The Chairperson must scrutinize the complaint within seven (7) days of receiving it and may reject it where s/he reasonably considers that:a. the complaint is frivolous or vexatious; orb. the complainant has failed to take reasonable steps to resolve the matter...

2. Waiver

by vmcz | Aug 1, 2012 | Complaints Procedure

Where the complaint is referred to the MCC for formal adjudication, the complainant will be required to sign a document waiving her/his/its right to institute legal action in respect of the complaint .This waiver will be placed in the complaint file before the...

1. Resolution without the involvement of the Committee

by vmcz | Aug 1, 2012 | Complaints Procedure

Upon receipt of a complaint, where the matter clearly does not fall within the jurisdiction and mandate of the Committee, and would be better dealt with by another body, the Executive Director will refer the matter to that body and inform the complainant...