Upon receipt of a complaint, where the Executive Director considers that a settlement is possible, the complaint will immediately be referred to the media practitioner, media institution, media owner or publisher concerned before the complaint is formally processed, with a request for a direct settlement with the complainant and for written confirmation thereof to be transmitted to the Executive Director.
Where the Executive Director receives written confirmation of the amicable resolution of the complaint, s/he will note this in writing in the complaint file and the file will be closed.
Where the media practitioner, media institution, media owner or publisher concerned has not positively responded to the Executive Director within fourteen (14) days of receipt of the request for direct settlement with confirmation of the resolution of the complaint, the Executive Director will refer the complaint to the Chairperson of the MCC after receipt of the waiver document and inform the complainant accordingly.
