1. Resolution without the involvement of the Committee

Upon receipt of a complaint, where the matter clearly does not fall within the jurisdiction and mandate of   the Committee, and would be better dealt with by another body, the Executive Director will refer the matter to that body and inform the complainant accordingly.

Upon receipt of a complaint, where the Executive Director considers that a settlement is possible, the complaint  will  immediately  be  referred  to  the  media  practitioner,  media  institution,  media  owner  or publisher concerned before the complaint is formally processed, with a request for a direct settlement with the complainant and for written confirmation thereof to be transmitted to the Executive Director.

Where the Executive Director receives written confirmation of the amicable resolution of the complaint, s/he will note this in writing in the complaint file and the file will be closed.

Where the media practitioner, media institution, media owner or publisher concerned has not positively responded  to  the  Executive  Director  within  fourteen  (14)  days  of  receipt  of  the  request  for  direct settlement with confirmation of the resolution of the complaint, the Executive Director will refer the complaint to the Chairperson of the MCC after receipt of the waiver document and inform the complainant accordingly.