Rejection of Complaints by Chairperson of the Committee

The Chairperson must scrutinize the complaint within seven (7) days of receiving it and may reject it where s/he reasonably considers that:

a. the complaint is frivolous or vexatious; or
b. the complainant has failed to take reasonable steps to resolve the matter amicably; or
c. the complainant has taken legal action, unless the complainant agrees by waiver not to the complaint is frivolous or vexatious; or
b. the complainant has failed to take reasonable steps to resolve the matter amicably; or
c. the complainant has taken legal action, unless the complainant agrees by waiver not to
pursue such action; or
d. the complaint does not appear to breach any of the provisions of the Code.

The Chairperson must provide written reasons explaining her/his decision.
An appeal against the rejection of the complaint by the Chairperson will lie with the remainder of the Committee. Such appeals can be entertained within fourteen (14) days of the refusal and must be lodged by the complainant in writing.
The decision of the remainder of the MCC in the appeal will be final and must be provided to the complainant in writing within seven (7) days of receipt of the appeal.